Terms & Conditions

Last updated: 21 December 2024

1. Acceptance of Terms

By accessing and using the services provided by PT TRIGI DIGITAL INDONESIA ("Trigi Digital"), you agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our services.

2. Description of Services

Trigi Digital provides digital transformation services including but not limited to:

  • Web development and design
  • AI automation solutions
  • Business workflow automation
  • Cloud and infrastructure services
  • Digital consulting and strategy

3. Client Obligations

As a client, you agree to:

  • Provide accurate and complete information required for the project
  • Respond to requests and feedback in a timely manner
  • Ensure that all materials you provide do not infringe upon third-party intellectual property rights
  • Comply with all applicable laws and regulations
  • Make payments according to the agreed schedule

4. Intellectual Property Rights

Unless otherwise agreed in writing:

  • All custom source code, designs, and deliverables created specifically for you will become your property upon receipt of full payment.
  • Trigi Digital retains rights to pre-existing tools, frameworks, and components used in your project.
  • We may showcase completed projects in our portfolio unless otherwise requested in writing.

5. Payment and Pricing

  • All pricing will be communicated through a written proposal or contract.
  • Payments must be made according to the schedule specified in the agreement.
  • Late payments may result in project delays or suspension of services.
  • All prices are exclusive of taxes unless explicitly stated.

6. Warranties and Disclaimers

We are committed to providing high-quality services. However:

  • Services are provided "as is" without express or implied warranties.
  • We do not guarantee that our services will be error-free or uninterrupted.
  • We provide a reasonable support period after project delivery to address issues.

7. Limitation of Liability

In no event shall Trigi Digital be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use or inability to use our services.

8. Dispute Resolution

Any disputes arising out of or relating to these terms shall be resolved through good faith negotiation. If negotiation fails, disputes will be settled through arbitration in Indonesia in accordance with Indonesian law.

9. Changes to Terms

We reserve the right to modify or replace these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes constitutes your acceptance of the new terms.

10. Contact Us

For questions about these Terms & Conditions, contact us at [email protected]